Help & FAQ

Ela is the AI medical assistant for clinics. She answers patients by phone and WhatsApp 24/7, handles appointments and tells your team exactly what to do next. Developed by NexAi Agency.

Private clinics of any size, with one or several locations: dental, dermatology and aesthetics, plastic surgery, gynecology, orthopedics, ophthalmology, cardiology, family medicine and more.

Ela can communicate in 80+ languages, including Romanian, English, German, French, Italian, Spanish and Hungarian. Together we choose the right languages for your clinic’s patients.

Yes. In the voice studio you can listen to samples with different accents and styles, and you choose the voice in your request. You can also have a familiar voice cloned from your doctor or receptionist, only with that person’s written consent.

Yes. Ela speaks 80+ languages and switches automatically to the patient's language.

Ela answers 7+ calls at the same time — more than most reception desks handle in their busiest moment.

Completely. Ela knows your doctors, procedures, instructions, working hours and rules, speaks with the voice you choose, and your dashboards carry your logo.

The setup is based on the hours your clinic needs, estimated after the free discovery call. The monthly license is based on how many calls you get. You receive a clear offer with both before signing.

Ela keeps answering. You get alerts at 80% and 100%, and extra minutes appear in your dashboard before they are invoiced.

You fill in the request in a few minutes. Then comes a call about your clinic’s needs, a personalized offer, setup together with the NexAi team, and activation.

It depends on the integrations you need and how many workflows you switch on. We agree the exact timeline together in the first call.

Your opening hours, services, preparation and aftercare instructions and the questions you get most often. The NexAi team configures them, and you review and approve them before activation.

At the end of the form you choose a password. After sending you see your request status right away, and any time later you sign in with your email and password to see which stage it is at.

Yes, when your booking system has a supported integration: Ela checks availability and books, moves or cancels the appointment. Without one, Ela collects every detail and reception confirms.

It doesn’t make anything up. It hands the conversation to the team or leaves them a clear summary, so reception can get back to the patient.

The WhatsApp assistant and patient confirmation calls are modules you add when you need them. We switch them on together with your team; nothing starts automatically.

Your clinic’s activity in one place: conversations, appointments, follow-ups and reports by hour and channel. The preview on this site uses sample data.

No. Ela is not a doctor: she never diagnoses, never gives procedure prices before a consultation, and medical decisions always stay with your doctors. Preparation and aftercare information comes only from clinic-approved materials.

Ela follows the escalation rules agreed with your clinic: it advises calling 112, transfers the call to staff or alerts the designated person. Ela is not an emergency service.

Only contact and clinic details. Do not include patient data, medical histories or health information.

Yes. You can delete it any time from the “Application status” page and send a new one. Details about data processing are in the Privacy Policy.