How Ela works
From the first conversation to the next step. A workflow tailored to the way your clinic works.
Patient contacts the clinic
Telephone, WhatsApp text or voice message: the conversation begins on a channel configured for the clinic.
Configuration requiredTwo ways to manage appointments
Direct booking requires a supported integration.
Optional modules
ENABLED ON REQUESTWhatsApp assistant
Many patients would rather write than call. Ela replies on the clinic’s WhatsApp at any hour, with the same approved information as on the phone, and hands the full conversation to the team when a person is needed.
Confirmation calls
Unconfirmed appointments mean empty slots. Ela calls patients before the visit, confirms or reschedules and keeps the team informed, so reception no longer makes dozens of calls a day.
WhatsApp and confirmation calls are modules: we enable them with the clinic, separately from the rest of the workflows.